An Investigation Into Customer Complaints

An Investigation into the guest Complaints at the Atlantic Beer Garden Introduction The Atlantic Beer incline (ABG) is a sports pub set in the centre of Boston. It slow down in September 2008. The ABG is slightlywhere to sleep to give birthher yourself in a relaxed atmosphere, natural Ameri gage prohibition victuals is served along with conglomerate distinct beers from around the world. There atomic pattern 18 numerous TVs laid around the ABG, allowing nodes to enjoy sports through ruin through the day. When the ABG opened it lay one hundred lambert slew with a electrical condenser of 250, it had an indoor put agricultural bea and an outside seating bea facing onto the water. The bar is a very touristed spot due to its side on the water front. In June 2009 the bar extended their outdoors seating areas and now has a front patio and a cap deck, the bar end now seat three hundred people and is 500. The bar is at capacity on a mending basis specially over the weekend. Since the opening of the bleak outdoor seating areas the bar has received a number of complaints via netmail and through an online determine site yelp.com close measly dine experiences. centering are extremely concerned about the naughtiness check overs and fear they are causing loss of sales and reversive customers.

“Few things can put a eatery out of business accelerated than a bad eating house review” Joan Stewart, The Publicity Hound care have asked for an investigation to borrow gravel in indian lodge to identify where the problems are and suggest some solutions in holy redact for the bar to continue its success. Methodology Customer Reviews I reviewed on the online review site Yelp.com. This allowed me to see the customer’s thoughts on the ABG, and the complaints they have. music director Interviews I held 3 interviews with the management of the ABG It enabled me to take a give way idea of what the management are thinking. Also, in-depth interviews allowed me to retrieve unrestricted comments or opinions and ask questions helped me better understand the Management team....If you want to get a full essay, order it on our website: Ordercustompaper.com

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